Enclosed with the Sherforce Complaints Team’s decision will be a form. The form asks you to indicate whether you accept that decision. If you do not, you must complete the form to indicate you would like a review. Please send it to the address to which you sent your original complaint. It is important that you do this as soon as possible and preferably within 7 days of receiving the initial decision.

Your request for a review will be acknowledged on the day it is received or on the next working day, as appropriate. When your request is received, your complaint, the High Court Enforcement Officer's report and the Sherforce Complaints Team's decision will be passed to the Chief Executive for consideration. You will be sent a letter setting out the Chief Executive's decision within 7 days of receipt of your request for a review.

If the Chief Executive decides that your complaint is justified, you will also be told what action it is proposed should be taken.