Your complaint will be dealt with initially by a member of the Sherforce Complaints Team responsible for handling complaints. A record will be made of your complaint and the Sherforce Complaints Team will ask for a report from the High Court Enforcement Officer concerned. Once this is received, the Sherforce Complaints Team Member responsible for handling complaints will consider your complaint and the High Court Enforcement Officer's report and decide whether or not your complaint appears to be justified. You will be told of the decision of the Sherforce Complaints Team, by post, within 14 days of receipt of your complaint.

If your complaint is found to be justified, the letter will also tell you what it is proposed should be done about it.