Will
I be treated differently because I have made a complaint?
Definitely not. You can expect to be treated with
every courtesy, even if you do complain. Complaints
are in fact appreciated. If there is a problem we
regard it as very important:
| |
that it is dealt with as swiftly as possible;
and |
|
where it is found to be justified, steps
are taken to ensure that the problem never
happens again. |
